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Booking Reservation Associate
National Office (London, ON)

Posted On: Wed, 27 Sep. 2023
Pay Rate: As Agreed
Hours: Full Time
Reporting To: Call Centre Supervisor


Note: This is a full-time position directly reporting to the Call Centre Supervisor; pay rate as agreed, based on experience, expertise, and applicable education.

POSITION SUMMARY
The primary responsibility of the Booking Reservation Associate is to book outreaches for each centre within a Booking Reservation Atmosphere, and maintain the system of bookings and appointments in adherence with Call Centre’s best practices. The Booking Reservation Associate will serve as a liaison between potential churches / businesses and our local Teen Challenge centres in regards to Teen Challenge bookings. The incumbent is responsible for corresponding, verbally and nonverbally, with new and existing churches, sponsors and donors. Other responsibilities include: inputting data received into the database and performing administrative duties as required.

For Qualifications and a detailed Job Description of this position, please Click Here

JOB RESPONSIBILITIES

  • Promote a culture of customer service that aligns with Teen Challenge’s mission, vision and core values
  • Prioritize tasks and deadlines within a fast-paced work environment, on a regular basis
  • Deliver prepared scripts and information to representatives of outreach events, including: pastors, corporations, organizations, etc.
  • Book outreaches, appointments and meetings on a consistent basis via verbal outbound correspondence
  • Identify and assess donor’s needs, in order to achieve overall donor satisfaction
  • Follow through with prospective leads based upon information produced by the Call Centre Coordinator
  • Input correct data gathered from correspondences into the database and Salesforce CRM
  • Act as a liaison between potential donors and Development Officers for all Teen Challenge centres in Alberta, Saskatchewan, Ontario, New Brunswick, and Newfoundland
  • Communicate bookings to the Call Centre Coordinator
  • Identify and assess donor’s needs in order to achieve overall donor satisfaction
  • Act as a liaison between our donors and the Development Team for all Teen Challenge centres across Canada
  • Follow through with prospective leads based upon information produced by the Call Centre Coordinator
  • Input correct data gathered from correspondences into multiple databases, ensuring accuracy and data hygiene on a regular basis

For Qualifications and a detailed Job Description of this position, please Click Here

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