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Junior IT Support
National Office (London, ON)

Posted On: Fri, 21 Jun. 2019
Pay Rate: As Agreed
Hours: Full Time
Reporting To: IT Manager

Teen Challenge Canada Inc. operates 12-month in-residence alcohol and drug addiction rehabilitation programs with centres located in Alberta, Atlantic Canada, Saskatchewan and Ontario. We offer help and hope to those struggling with alcoholism and/or addiction to other drugs through a proven faith-based program. Addicts, alcoholics, their family and friends, begin their restoration at Teen Challenge.

We Are Christian We believe that God is the catalyst for change for people with life-controlling drug and alcohol problems.
We Are Committed To The Addict We believe that a balance of love, accountability and training are required to prepare the individual for successful re-entry into society.
We Value People Our students, donors, staff, volunteers, churches, board members and advisory councils are appreciated and worthy of respect and honour
We Are Stewards We are committed to managing wisely all resources entrusted to us recognizing that we are ultimately accountable to God.

The primary responsibility of the Junior IT Support Technician is to be the first point of contact for employee calls and provide timely and effective resolutions for any IT issues that they are experiencing. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. Responsibilities include: trouble-shooting employee issues relating to computers and printers such as password resets, email setup, internet connectivity, software installs, hardware installs, inability to print and display configuration issues.

For Qualifications and a detailed Job Description of this position, please Click Here

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